Are your customer relationships solid?
Some advice about building better customer relationships and why to make it integral to your business.
Treat people the way you want to be treated! A motto many of us live by. So put yourself in the shoes of your customers. Would you be happy with the service, relationship or invoice that you provide?
If you always remember that one simple rule then the rewards of your constant hard work to maintain great customer relations will generate word of mouth referrals, increased sales, improved profitability, excellent connections to other business and above all personal and job satisfaction.
Are you satisfying customers needs?
If you find that customers are constantly coming to you with problems due to current business procedures. Are not being treated the way you would want?
If not then to build better customer relationships, we would encourage you to gather your team members to suggest ways to streamline and simplify your processes with the customer firmly in mind
Your employees along with your customers are one of your biggest assets and brainstorming is a fantastic way of harnessing their collective knowledge to find solutions to your business’s processes and building better customer relationships.
Invite staff members from other areas to join in as well and contribute to building better customer relationships.
You may find that being on the outside provides a different perspective to the problem and creates a new innovative approach to the solution whilst also providing team perspective.
Some business advice in building better customer relationships
- Communicate like a human being
- Learn about your customers
- Live for customer feedback
- Stay in regular contact with your customers
- Build trust with your customers
- Practise inbound marketing
How do you keep track of business solutions?
Listen to all members in the brainstorming session and record the session so nothing is missed. Follow through with the best ideas and don’t be scared to ask your customers for their feedback.
Customer retention through better customer relationships will improve your business's profitability.
TJD Accounting Services
319 Keilor Road